Inbox attachments are staged with the public message first. After reviewing them, you can save useful images or PDFs to the related asset's Files tab.
This is how a submitted photo, estimate, invoice, report, or PDF becomes part of the trusted asset record.
Use Save to asset files on an individual attachment when only that file should be kept.
This is useful when a message includes multiple photos but only one clearly documents the issue.
Use Save all to asset files when every submitted attachment belongs in the asset record.
Saved files stay connected to the asset and can support future service history, insurance claims, resale documentation, and Copilot answers after review.
When an attachment is saved:
If the promoted file is later deleted from the asset's Files tab, the Inbox attachment can be saved again.
Public submissions often contain the most useful evidence: damage photos, leak photos, incident PDFs, or receipts. Saving attachments turns that outside context into durable asset history.
