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Inbox

Review messages, triage urgency, and turn submissions into asset records.

Overview

The Inbox is where outside communication about your assets becomes organized, actionable, and connected to the right records.

Messages arrive two ways. You can generate a personal iMaintain email address and forward receipts, invoices, service records, and any asset-related email directly to your Inbox. When someone scans a public QR code attached to one of your assets and submits a maintenance issue, incident report, or feedback, that message also lands here already linked to the asset it came from. Everything lands in one place — no manual sorting, no lost context, nothing stuck in a text thread or email folder.

Inbox showing public QR messages with an attachment panel open
The Inbox connects public messages, urgency, attachments, and asset follow-up in one place.

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What you can do

From the Inbox you can review what came in, assess urgency, take action, and move useful information into the right long-term record.

  • Triage by urgency and status — messages arrive flagged as Not urgent, Soon, or Urgent based on what the sender selected and how AI assessed the submission.
  • Pin, flag, and filter — mark messages for follow-up, pin important ones, and filter by Unread, Pinned, Follow-up, Open, Completed, Archived, and Spam.
  • Convert to a maintenance task — turn a maintenance request directly into a trackable task linked to the asset it came from.
  • Review and save attachments — inspect photos and documents submitted with a message before deciding whether to save them to the asset's file library.
  • Let AI do the first pass — attachments are automatically analyzed by Copilot on arrival, summarizing their contents and informing urgency assessment so you spend less time interpreting and more time deciding.
  • Forward emails to your Inbox — generate a personal iMaintain email address and forward receipts, invoices, and service records. Attachments are extracted and queued for review, ready to save to the right asset's file library.

Documentation sections