Flags, pins, and follow-up states help you decide what deserves attention before you create a task or archive a message.
Use Pin for messages that should stay easy to find. Good examples include urgent leaks, guest incidents, damage photos, or reports you are still coordinating with someone else.
Pinned messages appear in the Pinned filter so they do not disappear as new messages arrive.
Use follow-up when the message needs a next step but is not necessarily urgent.
Examples:
After you handle the message, remove the follow-up state, complete the message, or archive it. Keeping the markers current makes the Inbox more useful over time.
The Inbox is not just storage. It is a triage surface for real-world reports. Pins and follow-up markers help you move from "someone told me something" to "I know what needs attention."
