When an Inbox message describes work that needs to be tracked, convert it into a maintenance task. This keeps the original report connected to the asset while the repair, service, or follow-up moves into your normal maintenance workflow.
Only maintenance issue messages can be converted. Incident reports and feedback can still be reviewed, archived, flagged, or used as context.
Attachments are not copied to the task. Use Save attachments to asset files to move reviewed Inbox attachments into the asset's permanent file library.
Convert messages when the submission describes work that should appear on the asset's maintenance timeline.
Good examples:
Do not convert messages that are informational only, spam, duplicate reports, or feedback that does not require work. Archive or mark those messages appropriately instead.
Converting a message prevents the work from living only in the Inbox. It becomes part of the asset's maintenance record, where it can be scheduled, completed, reviewed later, and used by Copilot.
