Attachments help submitters show what happened instead of only describing it. When public attachments are enabled, submitters can include images or PDFs with their message so you can review the evidence before deciding what belongs in the asset record.
Current limits:
Useful attachments include:
Attachments are staged with the Inbox message first. After reviewing them, you decide whether to save them to the asset's permanent file library.
That review step matters because not every public attachment should become part of the long-term asset record.
