Overview
Public message forms let someone contact you about a specific asset without creating an iMaintain account. They scan the public QR code, choose what they are reporting, add details, and submit the message.
The form is designed for the people around your assets: tenants, guests, contractors, drivers, family members, neighbors, HOA residents, or anyone who notices something you should know.
How it fits
Public message forms are useful when the person with the information is not the person who manages the records.
Examples:
- A tenant reports a leak from inside the rental unit.
- A Turo guest reports vehicle damage before the next booking.
- A contractor leaves a note about what they observed.
- A family member reports that an appliance is making noise.
- A resident reports an issue in a shared community space.
What gets collected
Submitters choose a message type: maintenance issue, incident or accident, or feedback and review. They can set urgency, describe what happened, and attach up to three images or PDFs.
Their name is collected, along with an email address or phone number so you can follow up.
Documentation sections
- How the public message form works
- What submitters can attach
- Where submissions go in your Inbox
- Troubleshooting verification issues
Why it matters
Public forms make it easier for other people to tell you what is happening while the details are fresh. The value is not just the message — it is that the message arrives already connected to the right asset, ready to become a task, a file, or a Copilot answer.