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Public message forms

Let anyone contact you about an asset — no account, no app, no friction.

Overview

Public message forms let someone contact you about a specific asset without creating an iMaintain account. They scan the public QR code, choose what they are reporting, add details, and submit the message.

The form is designed for the people around your assets: tenants, guests, contractors, drivers, family members, neighbors, HOA residents, or anyone who notices something you should know.

Public message form asking what the submitter would like to share
The form opens in any browser. No app download, no account creation, no barrier between the person with the information and you.

How it fits

Public message forms are useful when the person with the information is not the person who manages the records.

Examples:

  • A tenant reports a leak from inside the rental unit.
  • A Turo guest reports vehicle damage before the next booking.
  • A contractor leaves a note about what they observed.
  • A family member reports that an appliance is making noise.
  • A resident reports an issue in a shared community space.

What gets collected

Submitters choose a message type: maintenance issue, incident or accident, or feedback and review. They can set urgency, describe what happened, and attach up to three images or PDFs.

Their name is collected, along with an email address or phone number so you can follow up.

Documentation sections

Why it matters

Public forms make it easier for other people to tell you what is happening while the details are fresh. The value is not just the message — it is that the message arrives already connected to the right asset, ready to become a task, a file, or a Copilot answer.